Refund Policy

1. Lifetime Licenses (No Refunds)

All Lifetime License sales are final. Due to non-refundable payment processing fees and the nature of digital software distribution, we do not issue refunds for Lifetime purchases under any circumstances.

2. Mandatory 7-Day Free Trial

We strongly advise all users to utilize the 7-Day Free Trial available via our Subscription plan before committing to a Lifetime License. This trial period is specifically provided so you can thoroughly test CopyProfit and ensure full compatibility with your NinjaTrader 8 environment. If you cancel your subscription before the 7-day trial ends, you will not be charged.

Eligibility: The 7-day free trial is available strictly to new customers. Users who have previously held a subscription or lifetime license are not eligible for the free trial and will be billed immediately upon purchase.

3. Subscription Cancellations

You may cancel your active subscription at any time to prevent future billing. Cancellations take effect at the end of your current billing cycle.

Canceling a subscription does not automatically create a refund request. To request a refund, you must contact [email protected].

4. Subscription Refunds

Monthly subscriptions may be refunded if a refund request is submitted to [email protected] within 7 calendar days from the payment date.

Annual subscriptions may be refunded if a refund request is submitted to [email protected] within 14 calendar days from the payment date.

If a refund is approved, non-refundable payment gateway processing fees (approximately 6%) and the value of the days already used will be deducted from the refund amount.

Refund requests submitted after the applicable refund period are not eligible for a refund.